Critical Success Factors

Preparing and keeping good documentation isn't easy - if it were you probably wouldn't be reading this page!

Key ingredients for a successful documentation project include:

• clear objectives and scope
• well-planned structure for the deliverables
• productive authoring environment and tools
• subject area experts to provide the content
• effective production and deployment
• final product is accessible and attractive
• editorial and quality control
• project management

Except in a few areas we won't be able to provide the subject area expertise, but we can help you with the rest: planning the work, setting up the systems, tools and templates for you, training authors and administrator, and providing project management and editors.